Easy Returns for Your Peace of Mind

At 24, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve made returning items as simple and straightforward as possible. Here’s everything you need to know about our return policy:

Return Period

You have up to 20 days from the date you receive your order to initiate a return. We want you to have ample time to decide if your purchase is right for you.

Condition of Items

To ensure a smooth return process, please return items in their original condition. This means they should be unworn, unwashed, and with all original tags still attached. We appreciate your cooperation in helping us maintain the quality of our products.

Return Shipping Costs

Please note that the cost of returning items is entirely your responsibility. We do not cover return shipping costs under any circumstances. However, if you receive a faulty item or if there was an error with your order, we’ll cover the return shipping costs. If you’re unsure about the process, our customer service team is here to assist you. (Shipping costs may vary depending on the vendor the customer purchases from)

        

Once we receive your returned item, our team will inspect it and process your refund. Refunds will be issued to your original payment method. Please allow a few days for the refund to appear in your account, as processing times can vary.

How to Return

To begin your return, please request a return via email. Once we receive your request, we will send you detailed instructions and the address to which you should ship your items back.

We want to make your shopping experience as enjoyable as possible, so if you have any questions or need assistance with your return, please don’t hesitate to contact us at info@shoptwenty4.com. Your satisfaction is important to us, and we’re here to help ensure you have a positive experience with 24.